Hello,
My laptop did an update on Monday 04.01.16, first day back after the holidays. Since then it has not worked.
It seemed it could not access the internet but was otherwise ok, so I was looking for information about this but as time went on it became aparent that the laptop was in a much worse state than that. All my restore points were wiped and it couldn't find the backups that I'd done.
Last night I had got to the pont of no returrn, I saved my files and tried to reset it in W10 - it didn't work.
Tried using the DELL W8 recovery media - it didn't work.
I wasn't surprised, I had read that if these did not work a clean install is required.
So how do I get a clean install and what about the key?
Obviously I have a 2nd machine but I need my W10 laptop to work!