Hi, Not sure where to post this.
My organization bought a dell machine with windows 7 installed quite some time ago. Upon instruction from my organization, I installed windows 10 expecting that the same key that my company paid for to work.
To our surprise, we found that the key did not in fact work at all.
We called microsoft and asked them if they could test the key.
According to microsoft, the key was marked as invalid by Dell.
Is there anything we can do about this? My organization owns both the machine and the rights to use this key. I dont see why we should not be able to use it in case of a reinstallation or an upgrade.