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What is the philosophy on hard partition and data storage?

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I bought two PCs from DELL at the same time.  One desktop (XPS8700) and one laptop (Alienware13)  Both were partitioned C and D:data.  For the desktop.  The D: drive was given the bulk of drive size.  But for the laptop the C drive.

Both have all data being mapped to the C drive. 

So what is the purpose of the D drive if everything is mapped to the C:

My position is D is for Data.  The desktop was partitioned correctly but configured incorrectly, namely all personal data, docs, jpg, music, video, ...should be saved to D.

The laptop was partitioned incorrectly and configured incorrectly. 

When I called Alienware help desk.  The tech had no clue what this conversation is about or had no understanding of reconfiguring so files could map to D drive.

Am I wrong in my approach?  If not, does that mean I have repartitioned the hard drive.  But I am little concerned that the Alienware tech support is unskilled at assisting this task.  Better for Dell to return the laptop and provide me a properly partitioned and configured laptop? 


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