I have a Latitude E5550. I want to restore it to Factory state. The online documentation provided is not correct and Dell support was unable to provide guidance. It appears that there is a factory recovery image on the system, but I cannot figure out how to launch it.
According to the documentation:
Reinstall Windows 10 to the Dell factory image using the Windows Recovery Environment (WinRE)
If you would like to reset your computer to the Dell factory image as it was originally shipped, including Dell factory-installed apps and software, follow these steps:
- At the desktop, click the Search the web and Windows box and type "reset".
- Select Reset this PC (System Setting).
- Under Advanced Startup, select Restart now.
- At the Choose an option screen, select Troubleshoot.
- Select Factory Image Restore.
The link to the full documentation:
https://www.dell.com/support/article/us/en/19/SLN297920#Refresh
The problem is there is no "Factory Image Restore" option on the Troubleshoot page.
If I select "Reset this PC", I only get the standard Windows 10 "keep my files" or "remove everything".
Support suggested selecting keep my files "might be the option".
Does anyone know how to really return the system to complete Factory state, other than by downloading an image, creating a USB boot drive, and then reinstalling?
Is it possible to launch the OEM recovery partition on this system?
Thanks for any advice - Dell support was most unhelpful.