After a year owning my laptop, less than 10 hours of use in all that time, went to update to latest version, laptop dies, Dell says I need a new hard drive. I purchase it, Dell then says you need to install Windows 10 again. Purchased a USB drive and download operating system.
All goes fine during recovery until I get this error: Words "Partition Table" with red X, followed by “We are unable to repair your computer. We will now back up your data and then reinstall your Operating System."
That leads to another error saying my data wasn’t back up, even when I click “skip” this option as the hard drive is new, there is no data. It then says to remove USB key and “we will install a fresh copy of your Operating System,” which never happens.
This pattern is repeated over and over. It also appears the laptop is not picking up my USB drive because when I click to back up the data it says no USB is attached. I tried another USB and it then said there was data to back up. Maybe it recognized this USB drive because it was empty, don't know.
Long story short, I could really use some help finding out what the trouble is. Paying Dell another $200 for three days of service is just not working for me. At this point fixing this laptop will cost almost as much as the laptop itself.
Thank you. :)