Hello
Im very fed up with Dell's service.
I have a Precision 5510 that came with Windows 7 and a 500GB NVMe SSD. Performance was horrible without installing anything so I called up tech support. Tech support told the usual deal: That I had to reinstall the OS. The USB key that came with the laptop had Windows 10.
Yesterday I start downloading the image from Dell's support site at 0800. At 1500 it finished and when using Dell's OS Recovery tool it says it is corrupted. I tried from another location with another internet connection and same thing.
Obviously angered and frustrated at the time I lost, I called up my sales rep and he offered to send me a USB key with Windows 7 for 67 euros.
This is a laptop for business use that has cost the company not only 2000 euros but a lost of productivity because of losing time on downloading the image. Dell should send me the key without any charge because I still dont think reinstalling a factory image on a laptop that from factory came slow is going to resolve anything.