Hey everyone
Something corrupted my copy of Windows on my computer. I know how to format/reinstall Windows, etc all I am trying to do is get access to the media to create a Win 7 iso file so I can reinstall windows.
My OEM product key for windows is blocked from Microsoft.com from downloading it. Says to contact dell customer support.
Called Dell customer support after I tried to and failed to download it with the Service tag on dell.com. The dell customer support guy told me to go enter my service tag and download it from drivers and downloads (what I just tried to do) to humor him, I did it again and said it was unavailable for download. I then asked to be transferred to a supervisor.
Supervisor instructed me to do same thing, saying "it is very easy sir, just goto drivers and downloads, enter service key blah blah and it will be there"
When I told him it wasn't available the supervisor hung up on me.
I called back to Dell, asked to be transferred to a supervisor again, the tier 1 guy came back and said the supervisor should be on the line within 2 minutes. I waited on hold for 20 minutes and he instructed me that I could buy recovery disks for 20$ a piece OS and Drivers.
I told him I didn't want recovery disks, I wanted access to the ISO file for the copy of windows that I purchased when I purchased my computer. He hung up on me.
I have been hung up on and denied an ISO file by to "supervisors" (indian people, all indian)
I do not want to use a pirated copy of windows for this computer even though it would just be easier. What can I do to make Dell actually give me access to the ISO file?
BTW - this is what it said when I tried to download the OS from dell using my service tag.
"
Recovery image currently unavailable.
The recovery image download could not be generated due to missing information. Please contact technical support for assistance."