All I want to do is restore this notebook back to factory settings.
I've tried "Remove everything and reinstall Windows" in the PC Settings (Windows 8.1 feature)
I've tried restoring via the recovery DVDs I made when I first purchased the computer. After proceeding with the recovery options in Dell Backup and Recovery. Unfortunately all it does is restart my computer without any messages.
I've tried recovering via the F12 key during boot, and choosing the appropriate option, but all it does is give me a blue screen error message.
error message:
Your PC needs to be repaired
The operating system couldn't be loaded because the kernel is missing or contains errors. File: \windows\system32\ntoskrnl.exe Error code: ...
I've ran the built in Windows Memory Diagnostic test, and it reported no errors.
I've ran Dells Diagnostics utility in the boot menu option, but everything passed.
I'm not really sure what to do.