I really need help please the problem is as follows: (working with WordPad please forgive any errors).
1. Dells Samsung HM641 624.30 GB Hard Drive Crashed.
2. Clown put in a 500.00 GB Hard Drive.
3. System restore DVD's will not work because the second drive is smaller then first.
Getting the following error when trying to install "DataSafeLocalBackup" program
'dell datasafe local backup cannot be installed because your hard drive does not have a backup copy of your factory image'
I have tried the following to resolve this issue: (after puting Operation disk in drive) {I skipped some options when documenting this}
a) Went to: repair computer > choose a recovery tool (No Dell Factory Image Restore) option found.
b) Proceeded as above went to command prompt
d: cd tools (the system cannot find the path specified)
d: cd \tools (the system cannot find the path specified)
d: cdtools (not recognized as internal or external command)
c) path d:\windows;d:\windows\system32 (nothing) > d: (the system cannot find the path specified)
I don't have a system because I am afraid to install any updates or programs, they will be wiped out when restore the operating system.
I would really appropriate any help you can give me,
Skipper641