I am trying to do a factory reset on my Dell XPS 12 9Q23 but my recovery system is not working at all. I have tried to create a reinstall disk/usb but it won't read the USB. I have tried the steps given to me by Dell to do a Windows reinstallation but nothing happens. I even tried f2 and f12 and nothing happened. I don't know what else to try. The laptop works partially. My right click is not functioning, can not bring up command prompt, can not open admin mode... I am out of ideas. Please help!
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