my dell latitude 10, which is still in warranty will not run a system recovery at all, it fails and gives me an error code every time, I have a win 8 recovery backup I made on usb and on dvd as well, I also have a backup I did with dell backup and recovery on dvbut I get the error code every time, after many days of trying to factory re install I decided to call dell and ask for a copy of the original factory installation media. Cannot Believe it, no way they will not give me it not even as a good will gesture, said it is a software problem not a hardware problem and not covered by warranty. How can that even be possible
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