I have an Inspiron 15 3520 with Windows 7 Professional 64bit which has a crashed hard drive. I stupidly did not think to make a set of recovery DVDs, though I did make an Emergency disc, which is useless.
I called Dell tech support, who will only send me a generic Windows installation DVD.
I find it difficult to believe that I bought this laptop refurbished, and that the factory load of software had to be loaded on it at some point in the refurbishment process, that nobody inside Dell cares enough to help a customer to burn two CDRs with the Recovery media.
I've bought many Dell systems, and recommended Dell to many family members.
The Dell technicians were very rude after I told them that a generic Windows 7installation media was not helpful (I already had that, they sent me one of those once before when I asked for recovery media for a different laptop).
When I worked for CompUSA, I had binders full of recovery media for Compaq, Packard Bell, HP, IBM, Apple, and other systems we serviced and sold. Plus, anyone at Dell who owns a 3520 could simply run the recovery program and burn a set of media for me as a favor.
This is what is called customer service.
Telling a customer that it is IMPOSSIBLE to ever get the unit back to factory condition ever again, is not customer service.
I could buy a set from eBay, but I do not trust that those discs are malware free.
I do not want to load a generic Windows on my laptop and lose all the licensed, preloaded Dell software that came with my system.
Can someone at Dell help me?