I have an XPS8500 that originally came loaded with Windows 8. I recently updated to Windows 10 and now my PC will no longer boot. In fact, the PC sort of boots but not Windows. I managed to talk briefly with a Dell tech support guy who told me this was a known problem and that I need to downgrade back to Windows 8. However, the only place I have found to do this requires me to enter a product key. Yet, I don't have a product key as I understand that these are now imbedded in the BIOS and, thus, are no longer necessary to be manually entered by a user such as myself. This is all fine when the PC boots and works as expected. But since mine doesn't fully boot, I am unable to "easily" install windows 8. My understanding (based on info from Dell tech guy) is that I need to create a bootable USB key copy. Booting my PC via this USB key will then verify the product key and allow for installation of Windows 8. But I have not been successful in finding this copy of Windows 8 that I can put on a USB key without having to provide a product key. Can anyone help either with that or to redirect my efforts?Thanks in advance for any help.
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