Good morning. New here, pretty good with DIY as long as I have good internet friends to help! Our laptop stopped booting up, got caught in the Repairing PC loop. Ran Dell diagnostics and came up with error code 0142 validation 94589. Hard drive failure. I booted up with Linux Lime to see if I could possibly move some of the files I would like saved but I couldn't figure out how to do it; when I tried to open what I assumed are the files on the hard drive I got linux error "Unable to mount OS" .
The last time I backed up my photos, videos, and music was about 3 months ago, so it isn't the end of the world if I lose a few months of files
I am now down to what I think are two choices: replace the hard drive myself and re-install windows; or bring to a computer repair place to see if they can do any more than I have been able to do (retrieve the photos, files, etc)
1) Based on what I have said above, is there any chance a repair place will retrieve my files from the failed hard drive?
2) if I replace the hard drive myself, do I need to pay for Windows 10 even though I had it already on my failed hard drive? If so, how?
Thanks!